Support
Frequently Asked Questions
How do I connect my data source to the service?
All you need an application user which should be created under Microsoft Entra ID (a.k.a Azure Active Directory). Then this user should be added into your Microsoft Dataverse environment with the proper security roles.
After this, our onboarding service will help you to build your 1st portal
What types of data sources are supported by the service?
Currently, Microsoft Dataverse is supported but you can easily create “Virtual Tables” out of SQL Azure or SharePoint to make it visible in the portal.
How do I create a portal for my clients to access my data?
After your subscription, our onboarding team will help you to setup your portal and handover the control on you unless you subscribed for “Managed Service” add-on.
How do I customize the look and feel of my portal?
Portal has it’s own design framework, you can’t customize the .css or components but you can add any HTML component which may reflect your choice of design.
How do I secure my portal and control who can access it?
DataverseLink can use Microsoft Entra ID for authentication, therefore, you can rely on Microsoft Security. Also, you can create multiple roles which will help you to secure page access.
How do I monitor the usage and performance of my portal?
DataverseLink Studio will provide you an overall usage graphs like;
- Unique visitors/users.
- Unique page visits
- Total impression
- Total interactions.
How do I troubleshoot any issues or errors with my portal?
DataverseLink will provide descriptive errors during data operation between portal and Dataverse, but in case we do also have additional logging to give you more programatic details on what might the error. Our support team can help you on those kind of requests.
How do I get help or contact support if I need assistance?
We will provide you an portal access and email address to submit your requests.
What is "Managed Service" add-on and why do I need it?
Managed service will give you premium support with additional customization/configuration hours to make your portal more useful. If you believe you would need more customization or your project has some deadlines to achieve, then you can utilize this service to complete all tasks much more quickly.
Why would I use your product instead of Power Pages?
Power Pages is very powerful portal solution, where you can build custom pages but it may take more your time than you planned. Based on your requirement maybe you don’t need DataverseLink, only Power Pages would be enough, but in most of the cases we can help you to enhance your existing Power Pages investment. If you didn’t start your Power Pages journey, let’s meet and decide correct approach on your portal requirement.
The form below is built only for existing DataverseLink customers, if you want to reach us for pre-sales questions please use the link below
The form below is built only for existing DataverseLink customers, if you want to reach us for pre-sales questions please use the link below
DataverseLink is a portal solution which helps organizations to connect and interact with the data living on Microsoft Dataverse.
DataverseLink is a solution of GENBIL.
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